"I Couldn't Have Asked for a Smoother Experience."
- on Yelp
Tonight we had the misfortune of visiting the ER due to one of my kids experiencing an injury.
The wait to check in was only a few minutes. We were triaged pretty quickly with a short wait in between, while we were waiting to be seen. We were then moved to another waiting room that was a lot nicer. There were coloring books and crayons. My daughter went right to work, keeping calm, while I panicked on the inside. Everyone we came in contact was really nice. The person who registered us was extra cognitive about security issue and gave us privacy while I gave her our personal information.
The best part of the visit was ER Dr. Josh. He came into the room and worked with my daughter on her level. His approach kept her involved with the exam to help her cooperate. Experiencing his upbeat attitude made me feel comforted. His communication style kept me informed and ultimately put my mind at ease. The post care instructions were also very good.
Thankfully the ultimate purpose of this visit was just peace of mind to make sure that something wasn't seriously wrong with my daughter. I couldn't have asked for a smoother experience. Now to get my daughter to stop being such a stunt monkey. :)